The following are answers to frequently asked questions from our customers. If you still have questions, please contact us through the "Contact Us" page and we will help you as soon as possible.
A: All products are blank pillowcases and do not contain pillow cores. If otherwise specified on the product page, the actual marking shall prevail.
A: We mainly use high-density cotton and linen, polyester and cotton blended fabrics, which are soft, durable and machine washable. Some fabrics support thermal transfer technology. Please refer to the instructions on each product page for details.
A: We try our best to keep the color difference of the actual products to a minimum, but due to differences in display devices, light effects and other factors, the actual colors may be slightly different. Please understand.
A: We support international payment methods such as credit cards (Visa/MasterCard) and PayPal. The payment process is securely encrypted to ensure the security of your information.
Email: tracknow@fabricpillowcover.com
A: The website settlement is in US dollars (USD). The local currency you place an order in will be automatically converted to US dollars by the payment platform without additional settings.
A: Yes, you will receive an email with a logistics tracking number after shipment, and you can view the shipping status in real time through the link.
A: Please contact customer service via email as soon as possible to modify the address. If the package has been sent, we will try our best to contact logistics to assist in processing, but we cannot guarantee that the modification will be successful.
A: If the received product has quality problems, the wrong color is sent or it is damaged, we support return and refund. Please contact customer service within 30 days after receipt. Please check the return policy for details.