We provide reliable and efficient delivery services to customers around the world.
Here is the transportation-related information you should know before placing an order to ensure that your shopping experience is smooth and worry-free.
1. Shipping time
All orders will be processed and shipped within 3 working days after payment is confirmed (excluding weekends and statutory holidays).
Some bulk orders or special specifications may require additional processing time, and customer service will inform you in advance.
2. Delivery range
We support global delivery, mainly to Europe, North America, Asia, Oceania and other regions. For remote areas or restricted countries, please confirm the logistics accessibility through “Contact Us” before placing an order.
3. Transportation methods and service providers
The main international logistics channels we cooperate with include:
International transportation:
National Post, 4PX, Yanwen DHL, FedEx, UPS, TNT, etc.
Estimated time: 20 working days
Domestic transportation:
Estimated time: 7 working days
You will receive a logistics tracking number after delivery, and you can track the status of the package in real time through the logistics official website or the link provided in the email.
4. Shipping fee description
The shipping fee will be automatically calculated on the checkout page based on your country, selected delivery method and order weight;
Free shipping is available for certain areas or during events, please refer to the page for details;
Customers are responsible for import duties or additional fees (if any) of the destination country, and we cannot control the customs clearance policy of the destination country.
5. Package receipt and responsibility
Please make sure to fill in the correct delivery address and contact information when placing an order;
If the package is returned due to incorrect address, no one to sign for it, rejection, etc., the cost of secondary delivery shall be borne by the customer;
If the package is damaged or lost during transportation, please contact us within 48 hours from the date of receipt, and we will assist in reporting to the logistics provider and provide reissue or refund solutions.
6. Shipping delay description
Please understand that the package may be delayed in the following circumstances:
Customs inspection or holiday peak period;
Abnormal weather, natural disasters or other force majeure factors;
Unforeseen problems with third-party logistics services.
We will continue to monitor the logistics status and help speed up the processing as much as possible.
We promise to respond and assist in solving logistics-related issues as soon as possible.